FREQUENTLY ASKED QUESTIONS

ALL ORDERS ARE SHIPPED FROM WESTERN AUSTRALIA.

NO, WE ONLY SHIP WITHIN AUSTRALIA.

ALL ORDERS ARE DISPATCHED WITHIN 24 BUSINESS HOURS OF PAYMENT VIA AUSPOST. ITEMS ARE PACKAGED SECURELY AND DISCREETLY TO ENSURE YOUR PRIVACY.

YOU CAN EXPECT YOUR ORDER BETWEEN 1-5 BUSINESS DAYS DEPENDING ON LOCATION. YOU WILL RECEIVE TRACKING DETAILS ONCE YOUR ORDER HAS BEEN DISPATCHED,

IF YOUR ORDER HASN'T ARRIVED WITHIN THE EXPECTED DELIVERY TIMEFRAME, PLEASE CONTACT OUR SUPPORT TEAM WITH YOUR ORDER DETAILS. WE'LL INVESTIGATE THE ISSUE WITH THE COURIER AND, IF YOUR PARCEL IS CONFIRMED LOST, WE'LL ARRANGE A REPLACEMENT OR REFUND.

YES, ALL PEPTIDES ARE SUPPLIED IN LYOPHILISED FORM AND ARE CAREFULLY PACKAGED TO MAINTAIN STABILITY DURING TRANSIT. WE USE PROTECTIVE MATERIALS AND SECURE PACKAGING METHODS TO ENSURE YOUR ORDER ARRIVES IN OPTIMAL CONDITION.

WE OFFER REFUNDS OR REPLACEMENTS FOR ORERS THAT ARRIVE DAMAGED OR ARE CONFIRMED LOST IN TRANSIT. DUE TO THE NATURE OF OUR PRODUCTS, WE'RE UNABLE TO ACCEPT RETURNS FOR CHANGE OF MIND. PLEASE CONTACT US IF YOU EXPERIENCE ANY ISSUES.

IF YOU NEED TO CANCEL YOUR ORDER, REACH OUT TO US AS SOON AS POSSIBLE. ONCE AN ORDER HAS BEEN SHIPPED, CANCELLATIONS ARE NO LONGER POSSIBLE.