Refund policy

# Refund Policy

At Peptide Haven, we are committed to providing high-quality research products and excellent customer service.

Due to the nature of our products, all sales are considered final once shipped. However, we understand that issues may occasionally arise, and we will work with customers to resolve legitimate concerns fairly and promptly.

## Damaged or Incorrect Orders
If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the issue
- A description of the problem

Once reviewed, we may offer:
- A replacement product
- Store credit
- A refund where appropriate

## Lost or Delayed Shipments
Peptide Haven is not responsible for shipping delays caused by postal carriers, customs, incorrect shipping information, or circumstances outside our control.

If a parcel is confirmed lost in transit, please contact us and we will assess the situation on a case-by-case basis.

## Change of Mind
Due to product handling and safety requirements, we do not accept returns or refunds for:
- Change of mind
- Incorrect customer purchases
- Products that have been opened, used, or improperly stored

## Research Use Only
All products sold by Peptide Haven are supplied strictly for laboratory and research purposes only.

By purchasing from this website, customers acknowledge responsibility for ensuring products are handled, stored, and used appropriately in accordance with applicable laws and regulations.

## Contact Us
For refund or order support enquiries, please contact:
Pephaven@gmail.com